Frequently Asked Questions
Orders & Shipping
Orders are typically processed within 1–3 business days. Delivery timelines may vary based on your location and will be shared at checkout.
We offer complimentary shipping on orders above a specified value. Shipping details will be displayed at checkout.
Yes. Once your order is dispatched, you will receive a tracking link via email or SMS.
Returns & Exchanges
Due to hygiene reasons, earrings cannot be returned. Returns for other categories are accepted only if the product is received damaged or incorrect.
We currently offer exchanges for eligible products within the specified exchange period. Please contact our customer care team for assistance.
If your order arrives damaged, please email us within 48 hours of delivery with photographs of the product and packaging.
Materials & Craftsmanship
Our pieces are crafted using high-quality brass and finished with 18K gold plating, natural stones, pearls, enamel, and other thoughtfully selected materials.
Yes. All ANYA jewellery is nickel-free and designed for comfortable everyday wear.
Many of our designs feature natural and semi-precious stones. As each stone is unique, slight variations in colour, shape, and texture are part of their natural beauty.
Many of our pieces are handcrafted and feature natural materials. Small variations make every piece unique and are not considered defects.
Product Care
Our jewellery is designed with anti-tarnish finishes to help preserve its beauty for longer with proper care.
Yes. Most ANYA pieces are water-resistant. However, we recommend avoiding prolonged exposure to water, perfumes, lotions, and harsh chemicals to maintain their finish.
To prolong the life of your jewellery:
- Store pieces separately in a dry place
- Avoid direct contact with perfumes and cosmetics
- Remove before swimming, showering, or exercising
- Wipe gently with a soft cloth after wear
Some designs feature dyed stones. To preserve their colour, avoid prolonged exposure to chlorine, salt water, harsh chemicals, and excessive moisture.
Payments
We accept major credit cards, debit cards, UPI, net banking, and other secure payment methods available at checkout.
Yes. All payments are processed through secure and trusted payment gateways.
Gifting
Absolutely. Every piece is thoughtfully packaged, making it perfect for gifting and special occasions.
Gift message options may be available at checkout during promotional periods and gifting occasions.
